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Frequently Asked Questions

  • What types of issues can American Virtual Care help with in a virtual visit?
    American Virtual Care’s virtual providers can address a wide range of primary and urgent care needs, from cold and flu symptoms to skin issues, allergies, UTI treatment, blood pressure management, and more. You’ll also find services for ongoing health management like diabetes care, weight management, and prescription refills.
  • Do I need insurance to use American Virtual Care?
    No, insurance is not required to use American Virtual Care. However, if you have insurance or your employer covers the visit, you can easily check for coverage when setting up your account. Out-of-pocket options are also available for those without insurance.
  • How soon can I see a doctor after setting up my account?
    Once your account is set up, you can either see the next available provider or schedule a convenient time for your visit. With American Virtual Care, many patients connect with a doctor within minutes.
  • Can I get prescriptions from a virtual visit with American Virtual Care?
    Yes, if your provider determines you need a prescription, it can be sent directly to your local pharmacy. American Virtual Care can help with new prescriptions, refills, and certain controlled medications when appropriate.
  • Is my personal and health information secure on American Virtual Care?
    Absolutely. American Virtual Care follows strict privacy standards to keep your health and personal information safe and secure. Your data is only accessible to authorized providers and cannot be shared without your consent.
  • How do I know if a virtual visit is the right choice for my health concern?
    Virtual visits with American Virtual Care are ideal for non-emergency situations and ongoing health needs. For life-threatening symptoms or severe issues, we recommend seeking immediate in-person care at an ER or urgent care center.
  • Can I access virtual care on my smartphone or computer?
    Yes, American Virtual Care is accessible both on your smartphone (via app) and on a computer through our website. You can choose the option that best fits your lifestyle and preferences.
  • Are there specialized services for women’s and men’s health through American Virtual Care?
    Yes, American Virtual Care offers comprehensive women’s and men’s health services, including UTI treatments, birth control prescriptions, hormonal support, and other specialized care tailored to individual needs.
  • What if I need a follow-up appointment after my initial visit?
    If your provider recommends a follow-up, American Virtual Care makes it easy to schedule another virtual visit or arrange for additional care if necessary. You can manage and book follow-ups right through your account.
  • How much does an American Virtual Care visit cost without insurance?
    Out-of-pocket costs vary depending on the service, but American Virtual Care aims to offer affordable pricing options. You can see exact costs before booking, and there are no hidden fees or surprise charges.
  • What is virtual medical care?
    Virtual medical care, or telemedicine, allows you to consult with healthcare providers remotely using your phone, tablet, or computer. It’s a convenient way to receive care without visiting a physical clinic.
  • How does a virtual visit work?
    During a virtual visit, you’ll connect with a licensed healthcare provider through a secure video, phone call, or chat. The provider will assess your symptoms, offer a diagnosis, and may prescribe medications if necessary.
  • What conditions can be treated virtually?
    Virtual care can treat a variety of non-emergency conditions such as cold and flu, allergies, urinary tract infections, skin conditions, mental health concerns, and more. It’s also great for managing chronic conditions like diabetes and hypertension.
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